Contact us
The Dyjix team is here to help and advise you.
By post
Dyjix SAS
149 Avenue du Maine
75014 Paris, France
Frequently asked questions before writing to us
The right channel depending on how urgent it is, and what to give us so that we can answer usefully.
Got a question that is not here?
Describe what you need and we will come back to you with a configuration and a price, not with a brochure.
Contact usor +33 1 89 16 28 08Which channel should I use for my request?
A ticket from your client area for anything about a service already running: it is the only channel where we can see your account and your machines, so it is the fastest one for an incident. Email to [email protected] for a sales question or a first contact. The phone on 01 89 16 28 08 when it is easier to talk it through.
How long does it take to get an answer?
Our managed services customers see an average of five minutes on technical requests. That is an average, not a contractual commitment: if your business requires a time guaranteed in writing, it can be negotiated when we draw up the quotation.
Do you monitor the infrastructure at night and at weekends?
Yes, our technical team supervises the infrastructure 24/7 and acts on the incidents affecting the network or the hypervisors, without waiting for you to report them.
What do you need from me for a quotation?
The most useful thing is to describe the use rather than the configuration you have in mind: what the machine has to do, the expected load, your location and budget constraints. For a rack, add the number of U, the electrical power and the throughput you want. You will receive a costed configuration, and we will tell you if a cheaper offer would do.
Where are you located?
The head office is at 149 avenue du Maine, 75014 Paris. Our infrastructure, for its part, is spread across our points of presence in Paris, Marseille and Tours — the postal address is not a hardware delivery point: for housing, go through us before shipping anything at all.